FAQs

 
 
Home | FAQs

We know there’s a lot to think about when you’re booking your holiday, so we’ve put together some of the most frequently asked questions to help plan your stay.

How can I book a property?

You will find that the easiest way to book is online. Find your perfect property, tell us who will be staying and when, and click book now. This will take you through the different stages, including making payment securely online.

What is the deposit to secure a booking?

30% of the booking price is required at the time of placing the booking. The remaining balance is due eight weeks prior to your stay. If you make a booking within eight weeks of arrival, the full amount will need to be paid when booking.

Are all of your properties dog friendly?

The majority of our properties are dog friendly. Please check each listing to see the number of dogs welcome as this can vary per property.

Do you charge for dogs?

No, there is no charge to bring your dogs on holiday with Winterton Cottages.

Do you have house rules for dogs?

Dogs are very welcome at the majority of our properties. We do however ask that they do not join you on the beds or furniture. Further information for each property can be found in our extensive welcome information which guests receive eight weeks before their stay.

What is your cancellation policy?

Our full cancellation terms and conditions can be viewed here.

Are bedding and towels included?

Yes, all of the bedrooms at your property will be made up with one bath and one hand towel per guest.

Is there a hairdryer?

You can check the list of amenities for your cottage on the website to see what’s available.

What is included in the booking price?

All utilities (electricity, heating etc) are included in the booking price. We also supply a few essentials to get you started on arrival which include an initial supply of toilet rolls, hand soap, washing up liquid, tea towels, dishwasher tablets and bin bags. Further supplies can be purchased locally.

Can I check in early?

Unfortunately we’re unable to offer an earlier check in due to cleaning schedules.

Is there wifi?

Yes, there is free wifi at all of our properties except for Mardle where there is good mobile network coverage.

Do you supply wood for the woodburner?

Properties with a woodburner will supply a starter pack including kindling, logs, firelighters and matches to get you started for bookings taking place from Oct – Mar. Further supplies can be purchased locally.

Do you take bookings all year round?

Yes.

Do you have a Facebook/Instagram page?

Absolutely! See here to keep up to date with our latest information.

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